NEWS
Accolade for OmPrompt's Automated Technology
Accolade Wines - one of the world's largest wine companies - now receives 75% of customer orders automatically; a 60% increase in automatic throughput.
It is estimated that only a third of all communications between companies in any trading community are automated, placing an unnecessary drain on resources and causing delays in processing and payment. OmPrompt Order Automation transforms any order received in any format – web, fax or email - and delivers it directly to any ERP system. It dramatically reduces the workload for customer service staff required to rekey the high volume of orders that fall outside any company’s EDI capability.
Accolade conducted extensive research before settling on OmPrompt’s Order Automation. “We investigated a number of solutions and chose OmPrompt because of their impressive track record in providing a unique and effective solution efficiently deployed not solely in the UK, but across the globe. Before using OmPrompt’s service we were only able to automate 47% of the orders we received from customers. Not only have we improved our efficiency, we have been able to release valuable resource from order processing to customer service. These improvements ultimately benefit the consumers at the heart of our business,” said Bryan Jackson, Director of Planning and Customer Service at Accolade Wines.
About OmPrompt
OmPrompt, an award-winning business-to-business connectivity platform, enables all members of a supply chain community to exchange business transactions in whatever format suits their individual needs. Customers simply send what they have and receive what they need. OmPrompt provides the necessary infrastructure, message transformation and delivery services to achieve 100% inter-connectivity amongst trading communities, efficiently automating the exchange of transactional data between respective information systems and processes.
For more information contact: +44 (0) 1235 436000
About Accolade Wines
Drawing on a proud heritage based on one of the first wineries established in Australia, Accolade Wines has evolved into a global wine company with some of the world’s best-known brands sold in over 80 countries, including Australia, the UK, Mainland Europe, the US, Canada, Japan and China.
The business is the number one wine company by volume in the UK and Australia, with a portfolio of brands ranging from the historic Hardys, the number one Australian wine brand in the UK and significant wine brand in Mainland Europe, through to Kumala, the number one South African wine brand in the UK. The UK portfolio also includes Echo Falls, the third largest wine brand in the UK, Stowells, the number one wine brand in the on-premise trade, Banrock Station (Australia), the UK’s number one environmentally-friendly wine brand and South African Fish Hoek and Flagstone. The portfolio also includes various other premium branded wines and a Wine Fusion portfolio including Stone’s Ginger Wine, Stone's Ginger Joe alcoholic ginger beer and Babycham.
For more information contact: +44 (0) 1483 690000 or visit www.accolade-wines.com
