Customers want to interact with their suppliers in different ways. But with increasing numbers of customers comes increasing diversity, complexity, and frustration.
Automating how multi-format customer transactions are managed benefits the whole supply chain and is only possible with intelligent systems in place.
But it's not enough just to integrate EDI Systems (Electronic Data Interchange) within your supply chain data processes.
This report - by IT analyst house Quocirca - looks at how Customer Automation Management helps to deal with customer diversity in the supply chain, and goes beyond using EDI solutions to show how integrating information into EDI can help you serve your customers better.
At OmPrompt, we work with FMCG and Healthcare suppliers who are overwhelmed by high volumes of customer transactions. Our solution, Customer Automation Management, has helped companies reduce manual effort by £720k p/a, save over €500k, and reduce goodwill write-offs by £5m by introducing automation. We can help you too.
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