Scientific advance and demands from governments and healthcare professionals for cheaper, better, personalised healthcare means supply chains must become more flexible, responsive and reliable.

The Connected Community: Smiths Medical

When Smiths Medical International (SMI) had a requirement to automate manual processing, safeguard client specific business rules and ensure data quality for customer orders from over 250 hospitals and clinics, they turned to OmPrompt.

With zero impact on customers, the system, which automated 75% of SMI’s total order volume, was implemented within 12 weeks.

In addition, SMI’s SKU list of almost 50,000 line items meant management of related order data was an essential project component.

SMI’s customers submit orders in a variety of formats that are auto-forwarded via fax and email to the OmPrompt Messaging Platform where the content is automatically transformed into an electronic data format and routed to SMI’s Oracle ERP system. The turnaround is fast and order information is available immediately via a web portal.

Establishing complex workflow logic that automatically verifies the validity of order information, OmPrompt ensure that SMI reacts quickly to mismatches and has reduced invoice discrepancies. SMI receives automatic notification of urgent shipment requests and VAT exemptions. By cleaning and verifying information from customers against SMI’s global SKU list, OmPrompt ensures the data is correct or that customer services are alerted.