ORDER TO CASH
How do you know if your customer service is cost effective?
Download the white paper by Jonathan Kittow, Commercial Director of consumer goods consultancy Simply Supply Chain.
Simply Supply Chain is a consultancy group who work with many market leading multi-national and small to medium enterprises in the consumer goods sector across Europe.
SSC use their benchmarking and operational expertise to help clients prioritise and tackle the key challenges within their supply chains; the objective being to enhance sales at reduced cost by taking pragmatic steps towards achieving best in class performance levels.
The Order to Cash (OTC) Process
Automate the unautomated - every order whether fax, email, post, phone or electronic form.
OmPrompt Order Automation automatically transforms every non-EDI order, applies business logic, then delivers it directly to any enterprise’s resource planning system - no intervention required.
OmPrompt Proof of Delivery (POD) allows a driver to instantly update his or her delivery status from a mobile phone. Real-time information allows an organisation to confidently invoice a clean shipment as soon as it is delivered, or remedy an unclean drop at the first indication of a problem.
End to end - from order to cash – every stage in the process is available to view, control, trace, notify and reconcile from a single web portal.
Download and learn:
how to best measure service.
how to apply lean principles to the OTC process.
the constituents of a perfect order metric.
which data to benchmark.
how to identify process failure from order receipt to POD.
