Security First - Customer Foremost

The OmPrompt Messaging Platform has reliably and consistently met its up-time guarantee of 99.7%.

OmPrompt's dedicated managed hosting partner is Rackspace®, a company recognised as a leader in the marketplace for managed hosting provision.

Some of the measures OmPrompt has taken to ensure high availability include:

- 24x7x365 on-site monitoring and pro-active incident management
- Dedicated team ready to investigate and remedy any availability issues
- Highly scalable architecture
- Hosting vendor SLA guarantees hardware replacement within 1 hour of reported hardware issue
- State-of-the-art physical building security
- Dedicated infrastructure, firewalls, switches, servers
- Fully redundant network infrastructure
- Fully redundant application and internet servers
- DB servers synchronised using native shadowing
- All server IP addresses have 2 x NICs bonded to provide resiliency
- Compliance with current industry regulations and quality standards, particularly those relating to SAS 70 type II certification and ISO standards.