Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO) and Customer Automation Management: Working Together as a Team 

Customer Automation Management removes the pain of manual document processing and helps large companies with complex demand chains. 

Does Customer Automation Management solve all your problems?

Even after a customer automation management solution is in place, your customer service teams still have to perform customer interaction activities every day: ranging from routine customer enquiries to chasing up late/missed activities across the entire demand chain. This leaves very little time (and investment!) to focus on customer relationship management, promotion or upsell, where the real value lies. 

Using a business process outsourcing (BPO) service to complement our Customer Automation Management solution can make your demand chain even more effective. As a result, it can become a value-centre rather than a cost-centre for your company and it's customers.

What is Business Process Outsourcing? 

For those who don't already know - business process outsourcing (BPO):

 "A method of subcontracting various business-related operations to a third party". 

What Does OmPrompt Have to do With Business Process Outsourcing?

Simple: our Customer Automation Management solution is not only used on its own - it's also incorporated as part of a BPO solution. OmPrompt works with a number of BPO partners, that bring these benefits to your business: 

  • end-to-end process management, 
  • standardised and repeatable customer engagement activities
  • efficiency savings. 

BPO partners standardise activities in the demand chain. The more standardised they become, the greater the level of automation OmPrompt drives. This delivers continuous improvement and efficiency to your company throughout the partnership term. 

Customer Automation Management is transforming business process outsourcing, which is why an increasing number of BPOs - including Genpact and Cognizant- are integrating our technology into their standard offering.