Nobody knows your business better than you. We don’t dictate the rules, instead we quickly understand yours. You are in control.
Business rules help to determine how we process your business documents. The best way of understanding how they work is by the following statement: “If A happens, then do B”.
We understand that your business process and supporting systems have grown organically for many years, because of this, building business rules to mimic them is an important task.
Business rules are formed to create a network of logic that mimics the actions data entry staff would take to process business documents.
Business rules come from you, our customer. They are derived by OmPrompt in a ‘scoping session’ when we first ask a series of questions like “If this happens – what shall we do?” or “If this happens – what would you do?” This creates a web of rules that we later apply to the transactions we process for you.
Business rules are used to accomodate and work alonside your customers’ diversity: the diversity of processes, formats, languages, and even data types etc.
and even to let you know if your customer is about to reach their order cut-off time.
While we build the rules and workflows to help process business documents, this is by no means a one-time task. We understand that your systems and processes will continue to grow and change, so we work with you to continuously optimise them.
Usually, we remain responsible for the business rules, but in some cases this needs to be passed to people in your business.
And while the responsibility may change to someone on your team, we will continue to govern the rules and monitor the workflows.
The customer specifies the rules based on our guidance and existing standard business rules. This is done through a series of scoping meetings. We analyse the rules you have specified and re-state them into a more logical, step by step instruction.
Once this is done, we then have another meeting with you to ensure that the logic works with your current processes.
If you ever need to change a business rule, or the logic of a process, call our support team.
As a managed service, we work alongside your operation. With over a decade of experience in building business rules, we will build a network of business rules that mimic the actions of your data entry staff.
We work with you to continuously optimise the rules to continue to correctly mirror how you would manually deal with business documents.
Over time, if you want to grow or make changes (and chances are as your business grows you will need to), our managed service model makes it easy to be flexible as you simply review your contract. It also helps you to manage costs – managed services is usually an operational cost rather than a one-hit capital expenditure.