Claims from customers such as retailers, wholesalers and distributors, is an all too common fact of life in the operational supply chain. Shortages, damages, customer fines and price discrepancies are just a few reasons why an invoice won’t be paid in full or on time. Companies want to be paid on time and for the amount they invoiced for, but still must focus resources on managing the daily stream of claims from customers.
The volume of claims, the different formats and languages, the time it takes investigating and processing them and having to comply with customers’ claim processes is all time, effort and money which could be deployed elsewhere. Suboptimal days sales outstanding (DSO) performance, unnecessary write-offs, poor customer experience, little to no root cause analysis and continuous improvement are often the results of a reactionary and manual claims process.
With OmPrompt’s Claims Automation solution order settlement teams can digitise, standardise and govern their processes, respond to fulfilment claims much faster with more information, and improve profitability and efficiency.