As a key supplier, you must comply with your customers’ claims processes. Failure to do so results in payment delays and write-offs, which negatively impact your cashflow and Days Sales Outstanding (DSO) performance.
Yet, processing individual claims is a huge undertaking due to the sheer volume of them coming in to your department. The pressure on financial teams to process delivery claims quickly means it’s difficult to distinguish between valid and invalid claims, resulting in an unacceptable level of avoidable write-offs.
When combined with OmPrompt’s Delivery Visibility solutions, you can monitor and resolve delivery discrepancies much earlier in the delivery process, before they impact your customer. You’ll be able to address root-cause issues, reducing the volume of customer claims and returns. This will have a positive impact on your DSO, and increase customer satisfaction.