Customer Support - 24/7

Call Support: +44 (0) 1235 436 060
Email Support: support@omprompt.net

OmPrompt provides its customers with a designated point of contact from the first time we speak with you, all the way through the on-boarding process, implementation, go-live and beyond.

We will never expect you to have to deal with any challenges you may encounter on your own; we are on your side, supporting you 100% of the time. If you have any questions about how the service works or what it’s doing for your business don’t hesitate to contact us.

You have solution support available 24/7.

How We Support You Through the Whole Process:

Initial Contact:

1) An Account Manager will work with you, from the start, to look after you and ensure you get everything, exactly as you request it. After we build your solution and your documents are running successfully through the platform they’ll still be there to make sure you are 100% satisfied with OmPrompt and what it’s doing for your business.

On-boarding Project Team:

1) You will have a Project Manager who will be your main point of contact during the on-boarding process. They will co-ordinate and monitor the project plan, manage sign-off gateways, report project progress and co-ordinate all OmPrompt resources.

2) You will have a Solution Analyst who is the technical lead on the project. They are responsible for discovery, design of the solution, business rules, master data and connectivity.

3) Finally, you will have a Delivery Manager who is responsible for the delivery of the project, who is your escalation point, should you need to escalate any issues, and who will cover for the project manager if they’re not available.

Managed Service Team (Post Go Live):

OmPrompt Support – This is your main contact for live queries. Call: +44 (0)1235 436060 (UK).