The use of specialist 3PL/4PL logistics partners can bring tangible business benefits in terms of specialist expertise and geographical coverage. However, determining the status of your delivery at any one time can be difficult when multiple providers and journey steps are involved. Receiving all the documentation you need to begin invoice processing, or resolving delivery issues can be delayed which has a detrimental effect on OTIF and DSO.
Furthermore, responding to simple queries, such as: ‘where is my shipment?’ becomes a time-consuming exercise, using up valuable resource and giving a poor impression of your organisation to your customers and logistics partners.
This complete picture in real time means you can pre-empt delivery issues and either resolve them before they impact your customer, or advise your logistics partners that a workaround may be needed.
Over time, you’ll be able to build up a picture of common delivery issues and how they affect your invoicing and DSO, enabling you to focus on delivery improvement projects that have the most impact on your cashflow.