Frequently Asked Questions

We enable global manufacturers to automate and digitise their supply chain, here's what you've been asking...

What does OmPrompt do?
OmPrompt automates manual processes and eliminates the need to touch business transactions. We enable global companies to consistently serve their customers, by optimising resources and gaining visibility and control over business processes. We eliminate the need to manually touch business documents using our unique technologies to extract up to 100% of the data, apply business rules, and export the required data to your ERP system.
What does a fully managed service mean for you?
OmPrompt works with you as a long-term strategic business partner, helping you optimise your business transaction processes. We manage the service for you. Unlike what happens if you buy automation software as an application or tool, we work alongside you to ensure you get the best results from the OmPrompt technology - now, and in future. Our fully managed service makes your team's workload lighter, it removes the need to re-train data entry teams, and it means you don't have to worry about complex configuration or ongoing maintenance.
What formats do you process?
We can process many order formats, including – but not limited to: Email, XLS, CSV, fax, EDI, PDF, SMS, doc, txt, rtf, html, TIF, JPG, BMP, WAV and XML.
What’s the impact on our customers?
Your customers don’t have to know we are there. They don’t need to change the way they do business with you.
Is it a tool that I can just plug-in and use?
We have four Smart Automation Solutions that make up our core offering alongside a visibility component. These solutions are combined for your trading partners to ensure the highest automation levels. Once we agree on which business documents will be automated through our platform, we’ll work with your IT department to set up the auto-forwarding of these business documents (data input) such as orders, invoices, PODs, remittances etc. into our platform.
How much time and effort will it take to get set up?
You don’t need a huge team of staff to get involved with implementing or running this solution. It’s easy to get started with the assistance of your IT team. We then work with your team to help discover if there are any other opportunities to automate... so that they can spend their time working on more value-added tasks.
How do you integrate with IT?
We work with IT to ensure that getting the OmPrompt solution up and running has minimal impact on their time and resources. We require IT to set up the auto-forwarding of the messages, provide us with regular access to your master data and create outbound message integration - that's all.
We’re running an old ERP system – will it be compatible?
Our platform is designed to work with all kinds of ERP systems, including the big two: SAP and Oracle.
How much will the solution cost?
We use a monthly pricing model similar to other software as a service (SaaS) cost structures. The actual cost is dependent upon how many transactions you put through the platform. Rather than penalise our customers for more use, the more transactions you have the more cost effective the platform becomes. We do this through a fixed cost banded pricing structure. To get a current price list, please contact our sales team.
Who do I contact to discuss an automation solution?
You can contact our sales team directly or and book for a free consultation with one of our automation specialists now.
What are the benefits?
There are many benefits of woklring strategically with OmPrompt to implement automation into your organisation, including improved visibility and control, reduced errors and improved cycle times. For more information, take a look at this document: How OmPrompt Helps You.
Who do I contact for technical support?
There is a team of specialists looking after your solution 24/7. If you need help, please call: +44 (0) 1235 436 000 or visit our support page.
Can OmPrompt Handle High Volumes on a Global Scale?

OmPrompt is built to support global supply chains. Our robust technology is design to hande high volumes, in all languages and all document formats. Scale is not a problem for us.