Frequently Asked Questions

The Product


What does OmPrompt do?
OmPrompt automates manual processes and eliminates the need to touch business transactions. We enable global companies to consistently serve their customers, by optimising resources and gaining visibility and control over business processes. We eliminate the need to manually touch business documents using our unique technologies to extract up to 100% of the data, apply business rules, and export the required data to your ERP system.

What does a fully managed service mean for you?
OmPrompt works with you as a long-term strategic business partner, helping you optimise your business transaction processes. We manage the service for you. Unlike what happens if you buy automation software as an application or tool, we work alongside you to ensure you get the best results from the OmPrompt technology - now, and in future. Our fully managed service makes your team's workload lighter, it removes the need to re-train data entry teams, and it means you don't have to worry about complex configuration or ongoing maintenance.

How it Works


Is it a tool that I can just plug-in and use?
There are a few implementation options. While OmPrompt is a bespoke solution that we build with you, we can also offer Automated Data Extraction solutions that are nearly ready to plug-and-play, or we can build a unique solution specifically to serve your business. Once we agree on which business documents will be automated through our platform, we’ll work with your IT department to set up the auto-forwarding of these business documents (data input) such as orders, invoices, PODs, remittances etc. into our platform.

How much time and effort will it take to get set up?
You don’t need a huge team of staff to get involved with implementing or running this solution. It’s easy to get started with the assistance of your IT team. We then work with your team to help discover if there are any other opportunities to automate... so that they can spend their time working on more value-added tasks.

How do you integrate with IT?
We work with IT to ensure that getting the OmPrompt solution up and running has minimal impact on their time and resources. We require IT to set up the auto-forwarding of the messages, provide us with regular access to your master data and create outbound message integration - that's all.

Pricing


How much will the solution cost?
We use a pricing model that is similar to SaaS pricing - by placing you in a band (based on the number of transactions that flow through our system each month). The more transactions you put through the system, the more cost-effective the solution becomes.

Support


Who do I contact to discuss an automation solution?
You can contact our sales team directly or and book for a free consultation with one of our automation specialists now.

What are the benefits?
There are many benefits of Customer Automation Management, including improved visibility and control, reduced errors and improved cycle times. For more information, take a look at this document: How OmPrompt Helps You.

Who do I contact for technical support?
There is a team of specialists looking after your solution 24/7. If you need help, please call: +44 (0) 1235 436 000 or visit our support page.

Have a question for us? Get in touch!