How positive is your customer experience?
We all know that customer experience is the product of the interactions between our business and our customers. Positive interactions lead to a positive experience, repeat business, and (ultimately), more revenue. However if your customers are disappointed with any point in your supply chain, this could cause anything from indifference to dislike - or even defection to your competitors!
How can you prevent this? We share 6 steps to Deliver an Excellent Customer Experience in the Supply Chain!
At OmPrompt, we work with FMCG and Healthcare suppliers who are overwhelmed by high volumes of customer transactions. Our solution, Customer Automation Management, has helped companies reduce manual effort by £720k p/a, save over €500k, and reduce goodwill write-offs by £5m. We can help you too.
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