Invoice dispute processing is typically a manual, lengthy process that significantly increases an organisation’s DSO metric. A lack of basic order-related information, plus differences of opinion between you and your supplier, makes resolution difficult to achieve.
Uncovering the reasons why the dispute arose is often difficult, as several factors across the supply chain could contribute, including; price discrepancies, demand changes, damaged goods, late deliveries and shortages. Locating and unpicking this information is crucial to resolving the dispute yet often it is buried or missing.
This alone improves your DSO. Yet our solution goes further. When combined with our sales order, delivery and claims visibility solutions, you can see discrepancies between goods received and your invoice much earlier in the process – meaning you can pre-empt the problem and avoid a dispute situation altogether.