Managed Services


OmPrompt delivers solutions as a managed service ensuring business users can focus on their core roles rather than implementing, configuring and maintaining business critical technology solutions.

We take the responsibility on behalf of your organization and focus on delivering maximum ROI in the shortest time possible.

With minimal end user training and full transparency you can keep track of implementation projects and solution performance without worrying about having to re-skill team members and allocate ongoing dedicated resource.

 

“OmPrompt’s comprehensive service meant the whole project was up and running without placing any significant burden on our IT function.”

 

European Supply Chain Director

 

Onboarding


Using a refined onboarding methodology, OmPrompt’s Onboarding Team captures specific solution and business requirements to create an implementation programme focused on maximum ROI. With extensive experience delivering global solutions the team will run and manage the build phases including integration, testing, deployment and training.

"The detailed project plan/workbook was very helpful. The level of detail was perfect, it was relevant, updated at regular intervals and timelines were clearly set out to ensure we stayed on track for completion"

Supply Chain Manager

Client Success


Our approach means once a solution is deployed, we will continually work to monitor and maximize automation performance and make sure that it remains relevant to changing business needs. Our Client Success Team are responsible for supporting our clients, providing regular service reviews and identifying optimization opportunities.

"The implementation of this project has been swift and effortless"

European E-Commerce Manager

Platform Support


The OmPrompt platform is monitored and supported 24/7, 365 days of the year by our dedicated Operations Team. They support clients post deployment with change management, queries and monitor solution performance on a daily basis.

"The team was willing to work extraordinary hours, to meet the goals of the project, and to cope with the time differences with Chile"

Customer Service Manager

 

“The project methodology is one of the most important added values of OmPrompt”

 

Customer Service Manager