As long as the information within the customer's documentation matches their master data, everything is fine. However, when the information does not match up, problems occur within your operational supply chain. The typical way organisations deal with non-conforming customer information is to sift through the documentation manually, and key information into their ERP by hand. This labour-intensive process is costly and error-prone. Plus, once you've entered the wrong information into your ERP, you'll have issues to deal with further down the line, such as: incorrect deliveries, the inability to reconcile invoices, and increased DSO.
Validating documentation against your customer master data is key to increasing your process accuracy and customer satisfaction. Therefore, the first step in our process is to cross-check documents against customer master data to identify errors. Any inconsistencies are flagged up and resolved there and then, before they enter your operational systems. As a result the validation process improves accuracy, reduces the risk of manual errors progressing further through the supply chain, and can improve process efficiency.
We need access to your master data on a regular basis. This enables us to ensure that we're checking your customers' documentation against the right set of rules. Typical formats of master data are: xls, xml or csv.
Of course, once you send your master data to us, our copy is not master data, it's referenced data.
There are several ways we can receive your master data:
A regular download from your ERP via a secure connection.
Using BAPI (Business Application Programing).
Using your existing infrastructure to establish a secure connection, such as SFTP.
The IT department is essential to implementing new software and or automation services. We work with your IT department to ensure there is as little disruption to your systems as possible.