All the best bits - in one easy-to-skim package
Have a read through the event presentation slides and you'll almost feel like you're right there, at the event! Find out how customer experience provides a source of unique competitive advantage, how to reduce your cost to serve while improving service, and what it really means to put customer service improvement strategies in practice. Then we'll show you how OmPrompt is building a roadmap towards customer excellence and how we can help you build your own strategic advantage.
What do delays in order-to-cash mean for your business?
Across the supply chain are two ends: procure-to-pay and order-to-cash. The supply chain has evolved so that the procure-to-pay side is pretty well evolved. But what about the order-to-cash side? What happens once a customer places as order with you? How mature is the order-to-cash process, generally, what does the future look like - and what is the impact of errors on the O2C process? This infographic answers these questions, and more...
Get a sense of how the event went during the presentations by downloading this collage of photos covering the day's presentations. You'll see some great concentration, intense presenters and a high-class venue. You might also spot yourself in the pictures...venue (Harvey Nichols' 5th floor) and the food were memorable, so were the speeches -
A photographic reminder of the evening
Making the most of our fabulous venue (Harvey Nichols), we headed onto the roof terrace to network with others, enjoy some good food and wine, and have a good laugh. Take a look at the highlights of the evening with this collage of photos covering the evening networking, drinks and food reception.