Thought Leader and Certified Customer Experience Professional
Ian Golding is a thought leader and certified customer experience professional. Having spent over twenty years in business improvement, Ian has always worked hard to ensure that the businesses he works for are as customer focused as possible.
In 2012, he became an independent consultant, delivering projects in the automotive, financial services, logistics and utilities industries. Ian has continued to work with a plethora of businesses across a number of sectors, including the pharmaceutical industry. An internationally renowned speaker and blogger on the subject of customer experience, Ian also served on the inaugural board of Directors of the CXPA.
Management Consultant at Thomas Bartsch Value Chain Consulting
Thomas Bartsch has spent 15 years transforming supply chains to become drivers of competitive advantage. He is a thought leader and an independent business advisor with experience across the consumer, energy, and telecommunication sectors. He is passionate about advancing traditional management and control structures by deploying disruptive technologies and business models.
From 2008-2013, Thomas served as Vice President, Business Consulting for E2open, a supply chain software provider where he was responsible for market development and pre-sales in Europe. Previously, he spent 8 years in the United States serving as Senior Manager, Value Chain Transformation for BearingPoint (formerly KPMG Consulting), a management consulting firm.
Director at Simply Supply Chain and Chairman of the Customer Service Group
Jonathan Kittow is Director at Simply Supply Chain – a consultancy specialising in improving service quality, product availability, and operational effectiveness for suppliers in the FMCG sector. Jonathan is also chairman of the Drop and Drive Claims Workgroup, a supplier group working with retailers to eliminate payment deductions for erroneous “short” delivery claims.
Simply Supply Chain’s customer perception management approach has helped suppliers strengthen the relationship with their customers by eliminating the non-value-added tasks and re-focusing resources on those activities that benefit the consumer, the customer and their business.