OmPrompt Resources

Ebook

Want to find out how you can transform your customer service department?

Your role in customer service makes you the face of your company. You are the bridge between your company and your customers. In a perfect world you’d have one of the most satisfying jobs in your organisation.

However the reality is probably rather different. Instead of being everyone’s hero, you’re in everyone’s line of fire.

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Ebook

What Should You Start Automating for Maximum Business Impact?

There are endless possibilities for automation within your supply chain. Making the right choice at the outset can make or break your project’s success; the results of your early automation attempts will generate the ‘evidence’ from which further strategic automation decisions are made.

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Global Manufacturer Hits 93% Automation
Case Study

Global Manufacturer Hits 93% Automation

With OmPrompt’s language capabilities, they were able to further implement us into their EMEA Shared Service Centre (SSC) going from 75% automation to 93%.

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Case Study

Medical Device Company

One of our customers – a global medical device manufacturer – was looking for a way to improve their European operation. Not only did they want to improve customer care, they also needed help to process over 120,000 orders that they receive across the UK every year – without negatively impacting their customers in any way. Hear their story...

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The Benefits of Optimising Your Business Processes
Automation, Customer Service, Infographic

The Benefits of Optimising your Business Processes [Infographic]

Do you want your staff to be back-office workers or front-office enablers? Is it more risky to stay the same, or change to a more efficient process? This infographic gives you guidance about the benefits of optimising your business processes within the supply chain, so you can spend more time doing what you do best.

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Ebook

Supply Chain Automation: Does Change Have to be Painful?

Automating supply chain processes doesn't have to be painful. With these 10 tips and quotes from real customers, this ebook helps you challenge conventional thoughts about change, know that the biggest obstacles are to change - and how to overcome them and identify the 6 steps to pain-free order-to-cash automation.

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Executive Briefing

How Much Money do you Lose Every Year through Manual Order Processing?

Is your team's time mostly spent on developing customer relationships and upselling? NO. We've calculated it's more like: order processing (31.2%) and resolving order errors (12.8%). So, how much money does manual order processing REALLY cost you? This document reveals all...

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How to build a business case for automation
Executive Briefing

How to Build a Business Case for Automation

You know you need to automate - you just need to convince others. Download this document for info to motivate the 5 typical decision-making gatekeepers, get success story extracts, and find evidence for how customer automation management can help you resolve burning issues.

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Executive Briefing

The Secret to Helping Your Customers Pay on Time...

Customers actually WANT to pay you on time. But you have to make it easy for them. This document shows you how to reduce your number of days sales outstanding (DSO). It all comes down to what happens long before the invoice is actually issued...

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Case Study

Case Study: World-Renowned Alcoholic Beverage Producer

This OmPrompt client case study looks at how a world-renowned brewer used OmPrompt's order automation solution. They were able to meet their customers' high expectations; work towards a paperless world of 'the perfect order'; and increase customer satisfaction.

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Case Study

Case Study: World-Leading Water Brand

This case study shows how OmPrompt helped a world-leading water brand handle an increasing volume of orders, without increasing headcount. Download this client case study and discover whether you can meet your strategic objectives by automating your order processing. 

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Executive Briefing, Case Study

3 True Automation Success Stories...

Supply chain leaders are expected to deliver much more than just efficiency. This document shares the real-life stories of 3 OmPrompt Customers - and shows how they achieved process automation success by improving their business processes with customer automation management.

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Robotic Process Automation | OmPrompt
Infographic

What is Robotic Process Automation? And Will Robots Take Our Jobs?

This interesting infographic looks at the latest incarnation of business process automation, Robotic Process Automation. How is it different from traditional, rules-based automation? How does it help businesses? And will it replace unskilled or back-office job roles? Find out with this RPA infographic!

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OmPrompt helps you find the gaps in your (O2C) Order-to-Cash process | OmPrompt
Quick Read

Decide for Yourself: Can Your Supply Chain be Optimised?

Is it possible to radically improve your order-to-cash performance? This quick read helps you establish that.  By asking questions that help you identify the gaps in your O2C processes, you can draw a picture of where the opportunities for intelligent process optmisation lay.

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How OmPrompt Can Help You Optimise Your O2C Process | OmPrompt
Quick Read

How OmPrompt Helps You: Critical Benefits of Customer Automation Management

What  are the business benefits of using OmPrompt Customer Automation Management? Creating more with less, reducing costs, increasing customer satisfaction and gaining tighter control of your business are just some of them. This quick read will help you identify if we can help you solve these, help you optimise your O2C process and any other challenges that you face today. 

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Infographic six steps to deliver an excellent Customer Experience in the supply chain | OmPrompt
Infographic

6 Steps to Deliver Excellent Customer Experience in the Supply Chain

"67% of businesses are evaluating their order to cash processes due to pressure to reduce overall costs" - says the Aberdeen Group. Download this infographic to discover the 6 steps that will help you deliver an excellent customer experience in the supply chain while reducing costs, increasing visibility, improving processes and reducing cycle times - without compromising.

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Improve Pharma & Med Device Customer Service by Optimising the O2C Process | OmPrompt
Executive Briefing

How to Improve Pharma & Med Device Customer Service (by Optimising the O2C Process)

Healthcare businesses (medical device and pharmaceuticals) are under increasing pressure to do more with less. But there's good news. It's possible to optimise your order-to-cash processes and free your customer-facing staff from manual data entry, so they can spend more time serving customers and keeping them happy instead.

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How to improve customer service by Optimising your Order-to-Cash Process | Omprompt
Executive Briefing

How to Improve Customer Service (By Optimising your Order-to-Cash Process)

Suppliers supply. Customers demand. Take control of the relationship and meet that demand, proactively. How? Simple: stop manually processing transactions, and improve the whole supply chain with process automation. This in-depth white paper shares how to improve efficiency, reduce errors and do much more.

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Order to Cash Infographic survey by OmPrompt and SSON | OmPrompt
Infographic

Order-to-Cash Research Infographic

58% of businesses in this study say that an integrated Order-to-Cash process has strategic value. But less than 1/3 have started on this journey. Does this sound famiilar? Download this infographic to find out more juicy statistics and see how others are optimising their process

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Discover How OmPrompt Has Helped Their Customers With Order Automation | OmPrompt
Quick Read, Case Study

Client Case Studies

View examples of how OmPrompt has worked with some of the world’s leading brands to transform the service they provide to their customers while achieving substantial cost benefits for their business. OmPrompt has helped its clients reduce the cost per order, write-offs, customer churn, POD lead-times, customer onboarding times and improve order accuracy, increase customer satisfaction...and much more! 

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Creating a Business Case for OmPrompt and Revolutionise your Order-to-Cash Process | OmPrompt
Quick Read

Creating a Business Case for OmPrompt: a Scenario

Imagine if your closest competitor, challenged by many of the same weaknesses in its order-to-cash process as your business, decided to find a better way of operating...Discover how you can be one-step ahead of your competitors and how Customer-Automation Management can revolutionise your Order-to-Cash Process.

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Discover 5 Ways to Make Your Healthcare Customers Smile with Process Automation Management | OmPrompt
Executive Briefing

5 Ways to Make Your Healthcare Customers Smile

If you work in Healthcare, be honest, is your order-to-cash process working well or is it really only doing the minimum it needs to keep customers off your back? Discover 5 ways you can make your Healthcare customers smile, each and every day, with customer automation management.

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Understand How Process Automation and Customer Automation Management Can Help You | OmPrompt
Executive Briefing

Today's Customer Management Challenge

Millions of transactions are part of the supplier-to-customer order-to-cash process. Some of these are chances to add value (like sales calls). Most aren't - but they could, instead, harm relationships if they go wrong. Download this quick read to better understand how Customer Automation Management and Process Automation can help you and your company solve your customer management challenge. 

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4 Secrets of Successful Order Processing | OmPrompt
Executive Briefing

4 Secrets of Successful Order Processing

Customer service representatives can spend up to 75% of their time on admin tasks and inputting data. So, if getting orders right first time, every time, is important - why do so few companies spend so much time on manual order processing? Discover the secrets of successful order processing... and find out how you can reduce errors and cycle times - while making your customers happier. Download >
Choose OmPrompt and Improve Your Business Results with Process Automation & Customer Automation Management | OmPrompt
Video, Case Study

Customer Case Study

How did this OmPrompt customer reduce their errors, increase control and make their own customers happier? We tell their story in this quick whiteboard video. Don't believe us, after all, believe them - and you'll discover how we can help prevent inaccurate sales orders, reduce the high cost of resolving disputes and improve results with Customer Automation Management.Watch it to find out more...

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Supply Chain Integration Keywords 'Cheat Sheet' | OmPrompt
Cheat Sheet

Supply Chain Acronym 'Cheat Sheet'

Go on, admit it - you don't always know what acronyms like POD, GRN, CAM, DSO, COGS, EDI and EOD stand for... That's okay, supply chain acronyms change all the time. That's why we've written this Supply Chain Integration Cheat Sheet to help you out. And if you spot one we haven't included, let us know...

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Introduction to Customer Automation Management and Process Automation One Pager (Quick Read) | OmPrompt
Quick Read

So What is Customer Automation Management?

How does OmPrompt help you serve your customers better? This quick read (2 pager) covers how we optimise all the labour-intensive processes across the entire order-to-cash process by translating data from any format to any other format, checking it, and getting it to flow into your ERP system - so you don't have to.

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Introducing OmPrompt & Process Automation | OmPrompt
Video

Introducing OmPrompt

OmPrompt helps companies receiving high volume of orders, in lots of different formats, to streamline the ordering process. The Customer Automation Process helps businesses get staff away from dull, repetitive data entry work and creates an efficient and cost-effective ordering process. 

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Discover OmPrompt's Order Management System | OmPrompt
Video

Customer Automation Management for FMCG / CPG

On average, Customer Service representatives spend a whopping 45% of their time on back office tasks such as processing manual orders. Customer Automation Management allows FMCG suppliers to move to no-touch order processing and realise massive efficiency savings.

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Customer Automation and Process Automation Management | OmPrompt
Video

Customer Automation Management in Healthcare

On average, Customer Service representatives spend a whopping 45% of their time on back office tasks such as processing manual orders. Customer Automation Management allows Healthcare suppliers to move to no-touch order processing and realise massive efficiency savings.

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Discover How to Improve Your Order to Cash Process | OmPrompt
Executive Briefing

5 Ways to Make Your Consumer Goods Customers Smile

Be honest, is your order-to-cash process working well or is it really only doing the minimum it needs to keep customers off your back? This executive briefing will help you discover 5 ways you can make your consumer goods customers smile, each and every day, with customer automation management.

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Transforming Your B2B Supply Chain | OmPrompt
Executive Briefing

Transforming the B2B Supply Chain

In today’s marketplace to remain competitive, companies need to move away from the one-size-fits-all supply chain design and embrace a much more customer-centric approach. Coreen Head, Client Development Director at OmPrompt, looks at how the B2B supply chain is changing and what businesses need to do to stay competitive.

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There is More to Serving Customers Then EDI Systems and Solutions | OmPrompt
Analyst Report

Dealing with Diversity: There is More to Serving Customers than EDI

Customers differ in the way they wish to interact with suppliers. Automating the management of multi-format customer transactions benefits the whole supply chain. This report looks at how these challenges might be overcome. Report author Bob Tarzey is an analyst and director at UK-based IT business and analysis house Quocirca.

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Challenges in Improving Visibility | OmPrompt
Research Paper

Beyond The Visibility Gap

The review reveals growing realisation of the challenges in improving visibility and the competitive edge greater visibility can deliver. Report author: Jonathan Kittow, Simply Supply Chain, Dec 2013.

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Executive Briefing

Migration Strategies for Shared Services

Whether a DIY or an outsourcing model is adopted, the move to shared services often requires a significant investment in infrastructure and training. This executive briefing presents a better approach.

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Business Process Improvement by OmPrompt
Executive Briefing

There Are Easier Ways To Bridge Gaps in Business Processes

Want your customer service reps to do more, more efficiently? Focus on business process improvement. We show you how Customer Automation Management can reduce the time spent manually keying, correcting or checking customer orders so they can add value instead. 

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Executive Briefing

Using Arrows to Make Stars of Your Customer-Facing Teams

Customer automation management reduces the demands that impact operational efficiency by mending broken process (arrows) to drive the transactional excellence that helps customer-facing teams achieve gold-star status.

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Executive Briefing

Achieve The Perfect Order | OmPrompt

A potentially untapped opportunity lies in redeploying effort from lower-value processing tasks. OmPrompt's approach to the perfect order releases resource that mitigates the on-cost of improved working practice and better trading relationships.

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Executive Briefing

5 Benefits of Lean Practice in Customer-Facing Functions

Suppliers of consumer goods, pharmaceuticals, medical devices and logistics have lagged behind heavy-industry manufacturers in their take-up of lean tools and philosophy but that is changing. After implementing lean improvements at plant level there are moves to apply lean to other areas including customer-facing functions.

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Case Study

Arla Foods Claims Management

Ian Singleton, General Manager of Logistics Support at Arla, explains how OmPrompt’s Claims Management, one of the managed services within OmPrompt’s Customer Automation Management portfolio, has allowed Arla to automate manual processing and validation of delivery claims.

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Case Study

Arla Foods Order Automation

Malcom Hamilton, Customer Services Manager at Arla, explains how OmPrompt’s Order Automation, one of the managed services within OmPrompt’s Customer Automation Management portfolio, has allowed Arla to automate manual order entry and processing.

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Solution Guide

Order Automation

OmPrompt Order Automation - one of a suite of Customer Automation Management Solutions from OmPrompt - makes it easier for suppliers to accommodate the diversity that is inherent in customer ordering. Find out more by downloading this guide.

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Solution Guide

Consumer Complaints

OmPrompt Consumer Complaints Management – one of a suite of Customer Automation Management solutions from OmPrompt – makes it easy for CPG manufacturers to keep on top of consumer complaints.

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Executive Briefing

In Pursuit of The Perfect Order

Manual order entry is the false start in the order-to-cash process. Customer automation management fuses process with technology to ensure orders progress without intervention. The goal is to remove opportunity for error and to handle exceptions automatically using business rules.

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Solution Guide

Claims Management

OmPrompt Claims Management - one of a suite of Customer Automation Management solutions from OmPrompt - makes it easy for suppliers to manage delivery claims no matter how many customers are involved and how fast the turnaround required.

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Solution Guide

Proof of Delivery

OmPrompt Proof of Delivery - one of a suite of Customer Automation Management solutions from OmPrompt - makes it easy for suppliers to receive timely delivery confirmations no matter how complex the logistics chain.

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Solution Guide

Delivery Visibility

OmPrompt Delivery Visibility - one of a suite of Customer Automation Management solutions from OmPrompt - makes it easier for suppliers to keep track of the real status of their deliveries. Find out more by downloading this guide.

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Executive Briefing

6 Steps To Transactional Excellence

This executive check-list identifies six key areas in the order-to-cash process that warrant investigation into process improvement.

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Webinar

Eliminating Customer Errors

Listen as Colin Yates, Customer Logistics Director UK & Ireland at Stryker Corporation - a global medical device company - outlines his company's journey to O2C process excellence.

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Video

Order to Cash Excellence

In June 2014, leaders in consumer goods, logistics and healthcare met to debate the key issues in supply chain management.

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Video

Kimberly Clark and Smiths Medical interview

Journalist Richard Jones asks Peter Surtees, European Supply Chain Director at Kimberly-Clark and Alison Fox, Director of Customer Service Europe at Smiths Medical, about their experiences moving customer service to a shared service centre.

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Video

OmPrompt's Web Mission To India

John Wakeman, OmPrompt’s CEO, talks about the opportunities offered to early stage businesses by the 2013 technology Web Mission to India.

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Webinar

Beyond The Visibility Gap

A webinar for consumer goods and logistics service providers that looks at the gaps in delivery visibility.

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Video

Customer Automation Management

John Wakeman, OmPrompt’s CEO, talks about the symptoms and consequences of undermanaged customer diversity.

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Video

Beyond the visibility gap workshop

In 2013, 45 supply chain professionals from around the world met in the UK to talk about technology gaps in the order-to-cash process that negatively impact customer-facing staff. Learn what they had to say.

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Video

Beyond the Visibility Gap Workshop Introduction

A light-hearted video introduction to OmPrompt's Beyond the Visibility Gap workshop -14th May 2013.

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