Customer service teams within the operational supply chain are on the front line of their organisations. They are responsible for starting the entire process, with order entry, and get the pain when things go wrong – through customer complaints. Our automation solutions for customer service are designed to make life easier for those who work in these departments. Automated order entry and document creation helps your department to work more efficiently, reducing your cost-to-serve and allowing your teams to allocate more of their time to value-add work, such as up selling or process improvements. We’re bringing Digitisation and Automation to Sales and Customer Service Departments within the Operational Supply Chain.
Automatically monitor the end-to-end business process across your operational supply chain. Go beyond your ERP and use information from outside the enterprise to gain true end-to-end multi-party multi-enterprise process visibility. Identify operational events and manage their resolution.