Sales order processing teams are under huge pressure to get the orders on the system, which is why customer service departments typically spend up to a third of their time on order entry.
However, the pressure to work through a large pile of orders – especially when some orders are sent by fax, some in spreadsheets, or just emailed across – inevitably leads to order errors within your ERP. Errors that you are only made aware of when your customer calls you to complain.
The more busy your department is with order entry, the more errors are likely to be made, and the more complaints you get – making you even busier.
Of course, when you are in this position, it’s next to impossible to spend time on spend time on beneficial activities such as listening to customers, nurturing customer relationships and selling customers more of what they want.
The result of this is that your team now has time to spend on cultivating and deepening relationships with your best customers. And, because OmPrompt’s solution gives you visibility as well as time, you can easily determine who those best customers are, and where to focus your efforts.