Supply Chain Keywords - Acronym 'Cheat Sheet'

How Good Is Your Supply Chain Integration Keyword Knowledge?

No matter how good you think it is, the chances are that it could be better. That's why we've pulled together a list of common (and not so common) supply chain integration keywords and keyword acronyms.

Consider it your own, personal, supply chain Acronym Buster.

And if you come across any more acronyms that you think we should feature, please let us know. There's no such thing, after all, as an exclusive list of acronyms - because they change, and new ones come into use all the time. Help us keep this list up to date by emailing us at info @

Supply Chain Acronym Buster

AP - Accounts Payable
AR Accounts Receivable
ASN Advanced Shipping Notification
ATP - Available to Promise
BPO (1) Business Process Outsourcing
BPO (2) Business Process Owner
CAM Customer Automation Management (as in us - OmPrompt)
CBI Critical Business Issues
COGS Cost of Goods Sold
COS (1) Cost of Sales
COS (2) Cost of Service
CS Customer Service
CSR Customer Service Representative
CTS Cost-to-serve
CX Customer Experience
DCF Discounted Cash Flow
DIO Days Inventory Outstanding
DPO Days Payables Outstanding
DSO Days Sales Outstanding
E&O Excess and Obsolescence (of goods)
E&OE Errors & Omissions Excepted (a catch-all phrase to cover bases. Used in contracts)
EA Each
EBITDA Earnings Before Interest, Taxes, Depreciation and Amortisation
EDI Electronic Data Interchange
EOD End of Day (usually to confirm things are due before the close of the business day)
EOM End of Month
ERP Enterprise Resource Planning (usually as in 'ERP software')
FG Finished Goods
FMCG Fast-Moving Consumer Goods
FTE Full-Time Employee/s
FYI For Your Information
GPO (1) Global Process Owner
GPO (2) Global Process Outsourcing
GRN Goods Receipt Note
IVR Interactive Voice Response (the way drivers sometimes discuss deliveries with HO)
Log Logistics
OA Order Automation
O2C/OTC Order to Cash
OCR Optical Character Recognition
OTD On-Time Delivery
OTIF On-Time, In-Full (goods delivered)
OPM Order Process Management
PO (1) Process Owner
PO (2) Purchase Order
POD Proof of Delivery
QC Quality Control
QMS Quality Management System
SaaS Software as a Service
SCM - Supply Chain Management
SSC Shared Services Centre
VMI Vendor-Managed Inventory
VROM Very Rough Order of Magnitude (i.e. an approximation)
Transforming the B2B Supply Chain
Make Your B2B Customers Smile