On average, Customer Service representatives spend a whopping 45% of their time on back office tasks such as processing orders manually.
Customer Automation Management allows Healthcare suppliers to move to no-touch order processing and realise massive efficiency savings.
How does your business capture orders?
Some customers don't use Electronic Data Interchange (EDI). Small care, pharmacies and even hospitals may even still be using e-mails or fax to place their orders. This causes complexity and results in a diverse range of transaction types that you need to cope with.
However, ther is another way...
Instead of employing even more people to do data entry, OmPrompt's order to cash management solution can deal with a huge variety of transactions, without the customer having to do a thing at their end. When any document comes to OmPrompt it is sent for OCR processing, maps and business rules are applied, it's referenced against customer master data, and clean, accurate outputs are produced (as EDI, or any other format required by your ERP system). And you have full visibility dusing the service with our customer portal.